jagungbetPrivacy Policy

This page describes what we collect when you use jagungbet and how we keep that data protected. When you open an account on jagungbet, you provide your legal name, date of birth, national ID number, email, and phone number. We store this information in encrypted databases, separate from your betting activity and payment records.

We collect data for account verification (Know-Your-Customer), payment processing, fraud prevention, and regulatory compliance. We do not sell your data to third parties. We share your information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and compliance partners when required by law.

This policy covers what we collect, how we use it, your rights to access and delete your data, and how we handle cookies and third-party integrations.

What we collect and how we use it on jagungbet

When you join jagungbet, we collect your identity information: full legal name, date of birth, national ID number (KTP, passport, or driver's license), residential address, email, and phone number. We also collect details of your deposits, withdrawals, and betting activity—every transaction is logged with timestamp, amount, game type, and settlement outcome.

We use this data for account verification and fraud prevention. Our system cross-checks your identity against government registries and flags suspicious patterns (multiple accounts, stolen payment methods, suspicious withdrawal attempts). If we detect suspicious activity, we may suspend your account pending review.

We also collect device information: IP address, browser type, operating system, and device ID. This helps us identify account compromise and prevent unauthorized access. When you enable two-factor authentication on jagungbet, we log the authentication method (email or SMS) and timestamp.

Data retention and security on jagungbet

We retain your identity documents and account information for 12+ months after account closure. We keep transaction records for regulatory compliance and dispute resolution. If we close your account due to policy violation, we retain your records indefinitely to prevent account re-creation.

Your data on jagungbet is encrypted at rest using AES-256 encryption. Databases are stored on isolated servers with restricted access. Identity documents are stored separately from betting activity and payment records—attackers compromising one database cannot access the others. We perform security audits quarterly and maintain intrusion-detection systems.

Your password is hashed (not stored as plain text) and cannot be recovered by jagungbet staff. If you forget your password, you must reset it via email. We never ask for your password via email or live chat. If you receive a message asking for your password, do not respond—contact our support team immediately.

Third-party processors and data sharing

jagungbet works with payment processors to enable deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, or local payment, those services receive your name, email, phone, and deposit amount. We do not control how those platforms handle your data—review their privacy policies separately.

We also work with compliance and identity verification partners. These partners cross-check your national ID against government registries. They receive your full identity information and may store it for fraud-prevention purposes. We do not share your identity data with third parties outside this verification process.

If you are an account holder in Jakarta, Surabaya, Bandung, Medan, or Semarang, our regional support teams may access your account data to assist you. All staff members sign non-disclosure agreements and receive data-protection training. We do not permit staff to download or export your data—they access it only within our encrypted systems.

Your rights and cookies on jagungbet

You have the right to access your data. Contact our support team to request a copy of your identity information, transaction history, and device log. We provide this information within 10 business days. You also have the right to correct inaccurate information—update your address or phone number anytime in your jagungbet account settings.

You have the right to delete your account. When you request account closure, we return your available balance to your registered payment method within 10 business days. We retain your transaction records for 12+ months for regulatory compliance, but we mark your account as closed and stop collecting new data.

jagungbet uses cookies to remember your login state and track your activity on the site. We use first-party cookies (set by jagungbet) and third-party cookies (from analytics partners like Google Analytics). These cookies allow us to optimize the site, detect fraud, and understand which features members use most often. You can disable cookies in your browser settings, but this may prevent you from using jagungbet properly.

Cross-border data transfer and jurisdiction

Our servers may be located outside your jurisdiction. When you use jagungbet, your data is processed and stored on servers in multiple countries. By using jagungbet, you consent to this cross-border data transfer. If you are in the European Union and subject to GDPR, we retain your data only as long as necessary to provide the service and comply with legal obligations.

jagungbet services are available only where applicable local law permits. If we determine that your use of jagungbet violates your jurisdiction's law, we may close your account and forfeit your balance. You are responsible for verifying that access complies with your local law.

Changes to this privacy policy

We may update this privacy policy at any time. If we make material changes (e.g., we start sharing data with new third parties, or we change our data retention period), we notify you via email and in-app message. Continued use of jagungbet after a policy update constitutes acceptance.

If you have questions about our privacy practices on jagungbet, contact our support team via live chat, email, or phone. We respond to data-protection questions within 48 hours. If you believe we have mishandled your data, you can file a complaint with your local data-protection authority.

Contact us about privacy

If you have privacy concerns or want to exercise your data rights on jagungbet, contact us via live chat, email, or phone. Our support team operates throughout the week. We respond to privacy requests within 48 hours and to data-access requests within 10 business days.

This privacy policy is effective for all jagungbet members worldwide. During major holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may be extended as our team observes local closures. We will still process your request but may take slightly longer.